• 5 stars: 1 (50%)
  • 4 stars: 0 (0%)
  • 3 stars: 1 (50%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
M
Michael C.
North River outdoors

Very professional and helpful! Product was shipped fast and they even upgraded my order for free. I will continue to purchase from these guys.

S
Santiago
Great flashlight, but one major design flaw.

I like almost everything about this flashlight, except one thing. There is one major design flaw with this flashlight. The button on the side of the flashlight is not easy to find in the dark. I need quality lights for what I do for a living, and this light fit the bill in every aspect except that one. Unfortunately that one thing forced me to return the light. If you need to make split second decisions in the dark then your better going with one of the Javelot styles. It's almost impossible to find the button. The end cap button seemed to work intermittently when I was trying to set it up. Not sure what was going on with that. I actually ended up buying a M20SX instead and I love it. Way better light for my purposes, and cheaper. If you just need a light to keep in your pocket on a daily basis in non stress situations, this will work great. It has a nice sleek design so it would be easy to throw in your jean pocket.

Frequently Asked Questions

What are your shipping policies and how fast will my order arrive?

North River Outdoors offers free shipping for purchases of $99 and over within the United States (some oversized items may incur charges). We strive to ship in-stock orders within 24-48 hours, often the same day if placed before 5 PM Eastern Time. Standard free shipping typically arrives via UPS or USPS within 3-6 business days. We currently ship to the USA at this time. You can track your order status by logging into "My Account" on our website.

What is your return and exchange policy?

We offer a 60-day return policy for unopened and unused items, for a 100% refund. Items must be returned in the same (or similar) condition in which they were received. Opened, used, or damaged products, or those not following our return policy, may be subject to a 15% restocking fee. We reserve the right to refuse returns in non-sellable condition. Customers are responsible for return shipping costs.

For Returns? Log into view your Order History and select "Return" to start the process. You can also contact our Store via Email or use our Contact Form to initiate a return.

Do you offer any services like knife sharpening or gear repair?

Yes! We offer a range of services at our Virginia store, including knife sharpening, axe sharpening and rehandling, knife/axe cleaning and conditioning, and waxed canvas bag/pack waxing and conditioning. We also provide laser engraving. Drop-off for services is available Monday-Saturday, with a typical turnaround of 1-2 business days.

How can I ensure I'm buying genuine products and not falling for scam websites?

We understand your concern. To ensure you're buying quality, genuine gear from North River Outdoors, always check the URL to confirm it's www.northriveroutdoors.com. Our website is secure, professional, and features real-time inventory and product reviews. Be wary of "half-off" or "flash deals" on other sites using our logo – these are often scams. We are a reputable USA Outdoor & Knife Store operating since 2012.

Where is your physical store located and what are your hours?

Our physical store, North River Outdoors, is located at 2941 River Road W, Goochland, VA 23063 USA. Our store hours are always kept up-to-date on our website. You can find our contact information, including phone and email, on our "Contact Us" or "Our Store" pages.

Do you offer Classes or Events?

Yes, our Virginia store hosts a variety of hands-on training Classes and Events throughout the year. We invite you to check our website's "Classes & Events" section or our blog for an updated calendar and information on upcoming workshops, like knife forging, carving classes and our popular Axe Throwing Events.

Didn't find Answer?

Don't hesitate to contact us