Refund policy

Returns

Our return policy is valid for 60 days from the date of purchase. If 60 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unmodified, and in the same new condition in which you received it.

  • It must be in the original packaging.

  • Proof of purchase or an order receipt is required.

To initiate a return, log into your account at account.northriveroutdoors.com and submit a return request.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Perishable goods (food, rations, etc.)

  • Select health, hygiene, and personal care products

  • Hazardous materials, flammable liquids, or gases

  • Final sale or clearance items

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 60 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

  • Approved Refunds: A credit will automatically be applied to your original method of payment within 5–7 business days.

  • Sale Items: Only regular-priced items are eligible for refunds. Clearance, Pre-Owned and Sale items are final sale.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank or credit card account again.

  2. Contact your credit card company or banking institution, as processing times can vary before a refund officially posts.

  3. If you have completed these steps and still have not received your refund, contact us at sales@northriveroutdoors.com.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, email us at sales@northriveroutdoors.com to initiate the exchange before mailing your package.

Gifts

  • Marked as a Gift: If the order was marked as a gift when purchased and shipped directly to you, you will receive a digital gift certificate for the value of your return once the item is received and inspected.

  • Standard Purchase: If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, the refund will be issued to the original purchaser.

Shipping Information

Return Shipping

  • You are responsible for paying all shipping costs associated with returning your item. Original and return shipping costs are non-refundable.

  • If you receive a store-provided prepaid return label, the cost of return shipping will be deducted from your total refund.

  • For returns valued over $99, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned goods without carrier tracking confirmation.

Incorrect Shipping Addresses & Reshipments

Please review your shipping details carefully during checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for all return shipping fees and re-shipment costs incurred to send the order to the correct address.

Return Address

Please mail approved returns and exchanges to:

Attn: Returns
NORTH RIVER OUTDOORS
2941 River Road W, Ste 4
Goochland, VA 23063

Email: sales@northriveroutdoors.com