Shipping policy

At NORTH RIVER OUTDOORS, we are dedicated to getting your outdoor gear into your hands as quickly, securely, and affordably as possible.

Free Shipping on Orders Over $99: Enjoy free standard shipping on all qualifying domestic orders totaling $99 or more (before taxes and after discounts).
Carrier Selection: We select the fastest and most economical shipping method based on package size, weight, and delivery destination (typically via USPS or UPS).

Processing Schedule: Orders are typically processed and handed to carriers within 1–2 business days (Monday through Thursday).
Weekend Orders: We do not ship on Saturdays, Sundays, or major holidays. Orders placed on Friday through Sunday are dispatched starting Monday.
Transit & Delivery Estimates: Once your package has been handed over to the carrier, standard delivery typically takes 2–5 business days, depending on your geographical location.
Tracking: A shipping confirmation email containing your tracking number will be sent as soon as your shipping label is created.

Incorrect or Incomplete Addresses: Please double-check your shipping address prior to placing your order. If an order cannot be delivered or is returned to us due to an incorrect, outdated, or incomplete address supplied at checkout, the customer is responsible for all original shipping fees, return-to-sender charges, and re-shipment costs required to deliver the order to the corrected address.
Return Shipping Costs: Unless an item is proven defective or sent in error on our part, customers are responsible for all return shipping costs associated with returns or exchanges. Original shipping fees are non-refundable.

To protect our customers and prevent fraud, we process payments according to the following schedule:

Authorization Hold: When you submit your order, we place an temporary "authorization hold" on your payment card to verify that funds are available. Your card is not actually charged until your gear is packed and ready to ship.
Orders Shipping Within 6 Days: If your order ships within 6 business days, the pending authorization hold is settled ("captured") and your card is charged automatically.
Orders Taking 7+ Days to Fulfill: Banking card authorizations expire after 7 calendar days. If your order requires longer fulfillment or involves backordered gear, the original authorization will drop off, and our team will issue an updated secure invoice prior to dispatch so we can finalize shipment.

If you select AfterPay or an equivalent installment provider at checkout, your transaction is processed immediately under their payment schedule (typically split into 4 recurring installments).

Please inspect your package upon arrival. If an item arrives damaged in transit or defective, please contact us within 48 hours at sales@northriveroutdoors.com with photos of the damaged goods and packaging.
For returned shipments valued over $99, we strongly advise using a trackable shipping service and purchasing parcel insurance, as we cannot guarantee receipt of returned items without verified carrier delivery records.

Need help with an existing order or tracking status? Contact our support team:

Attn: Shipping & Fulfillment
North River Outdoors
2941 River Road W, Ste
Goochland, VA 23063