In-Stock - Real Time Inventory - Great Customer Service

Customer Reviews

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M
Marcelo O.C.J.
Pelican 20 quart cooler

Exceeded my expectations. Very sturdy and of top quality. Will definitely purchase another one soon. Getting hold of customer service was delayed but they more than made up for it by keeping constant communication with me regarding my order. North River Outdoors gets a thumbs up from me.

K
Kirk
High quality. Looks great.

This is a well-built cooler priced a little less than other high-end coolers in its class. More importantly, from my perspective, it is the only 20 Quart cooler I found with this type of construction that will comfortably accommodate wine and champagne bottles standing full upright. The outside footprint is larger than I expected. There was nothing in the photo for scale and, of course, I didn't bother to mock-up a footprint from measurements conveniently provided in the description. This is the first really upscale cooler I've owned and I underestimated the thickness of the walls. Kind of amazingly, the day after the cooler arrived my neighborhood experienced a 7 hour power outage. I tossed a few critical freezer items into the cooler with just two blue ice packs. Seven hours later there was no sign of thawing of either the ice packs or any other freezer item. I purchased this cooler specifically for camping in Death Valley. I'll report back after my next trip but, based on its construction and also my little power outage experiment, I have a lot of confidence that this cooler will keep my food and beverages cold for at least the three or four days I plan to be there.

FAQs

Please read our FAQs below for Help. Call 804-556-1006 (or) use Contact Form for further Assistance.

What are your shipping policies and how fast will my order arrive?

North River Outdoors offers free shipping for purchases of $99 and over within the United States (some oversized items may incur charges). We strive to ship in-stock orders within 24-48 hours, often the same day if placed before 5 PM Eastern Time. Standard free shipping typically arrives via UPS or USPS within 3-6 business days. We currently ship to the USA at this time. You can track your order status by logging into "My Account" on our website.

What is your return and exchange policy?

We offer a 60-day return policy for unopened and unused items, for a 100% refund. Items must be returned in the same (or similar) condition in which they were received. Opened, used, or damaged products, or those not following our return policy, may be subject to a 15% restocking fee. We reserve the right to refuse returns in non-sellable condition. Customers are responsible for return shipping costs.

For Returns? Log into view your Order History and select "Return" to start the process. You can also contact our Store via Email or use our Contact Form to initiate a return.

Do you offer any services like knife sharpening or gear repair?

Yes! We offer a range of services at our Virginia store, including knife sharpening, axe sharpening and rehandling, knife/axe cleaning and conditioning, and waxed canvas bag/pack waxing and conditioning. We also provide laser engraving. Drop-off for services is available Monday-Saturday, with a typical turnaround of 1-2 business days.

How can I ensure I'm buying genuine products and not falling for scam websites?

We understand your concern. To ensure you're buying quality, genuine gear from North River Outdoors, always check the URL to confirm it'swww.northriveroutdoors.com. Our website is secure, professional, and features real-time inventory and product reviews. Be wary of "half-off" or "flash deals" on other sites using our logo – these are often scams. We are a reputable USA Outdoor & Knife Store operating since 2012.

Where is your physical store located and what are your hours?

Our physical store, North River Outdoors, is located at 2941 River Road W, Goochland, VA 23063 USA. Our store hours are always kept up-to-date on our website. You can find our contact information, including phone and email, on our "Contact Us" or "Our Store" pages.

Do you offer Classes or Events?

Yes, our Virginia store hosts a variety of hands-on training Classes and Events throughout the year. We invite you to check our website's "Classes & Events" section or our blog for an updated calendar and information on upcoming workshops, like knife forging, carving classes and our popular Axe Throwing Events.

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