I bought this as a commuting backpack and it certainly does the job! The pros are the built-in laptop sleeve, the fact that the back has padding to keep its shape, and the many pockets for organization. I've been using a Herschel pack, but found that I needed a bit more room to stow winter accessories when not in use, and also for a water bottle, umbrella, etc., and this back has enough pockets and expandability to accommodate all that! The cons mainly come down to personal preference-- the number of buckles and the loops on the zippers do serve a function, but they can also make the pack somewhat busy. Sometimes when I'm shifting things around (as you do when you sit down on the bus), my headphones can get tangled up in the backpack. The other downside is that, while this was advertised as a woman's pack, at my height of 5'1", I still find the pack to be a bit long, and I have to adjust the straps all the way down to the tightest setting in order to make the backpack sit high enough on my back. That's fine for a typical commute situation, but I'll have to take it on a long trip to figure out if it's still comfortable after hours of wear.
There is so much awesome in this pack. It fits me beautifully, which is hard to find as an overweight short gal, it has the pockets I need for the type of travel I do, and it fits my larger laptop. That said, one of the straps snapped off during very light wear and after more attempts than I can counts, a sore hand, and three other adults trying, it is still not connected. The bag is still usable for daily use, but it will impede my use for travel. I expected more of the Osprey line.