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Customer Reviews

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S
Skylar
Great pack - thoughtful construction

I bought and tested 3 different packs (Black Diamond Dawn Patrol 32L, Osprey Kode 32L and the Kamber 32L) specifically for backcountry snowboarding to see if they could fit all my gear comfortably.

The Dawn Patrol was pretty disappointing right off the bat with small gauge zippers and a very thin fabric which while ripstop did not feel very sturdy or water resistant for a pack I knew was going to come into A LOT of contact with snow.

The Kode was a close 2nd and while there were'n't groundbreaking new features added between the sunsetting of the Kode last season and the introduction of the Kamber this season, it was enough to push me over the edge.

The Kamber is intelligently designed with backcountry travel in mind.
1) The dedicated avy gear pocket has a nice bright red 'oh sh*t' J Zipper to open the compartment immediately should things go sideways.
2) The Helmet carry no longer overlaps the avy pocket so your helmet can rest out of way ot getting to your tools for rescue or for digging pits.
3) BIG GUAGE ZIPPERS! Why every company is not doing this I have no idea, but the bigget teeth and pulls on the main compartment make it much much easier to open and close the bag with gloves on, not to mention, not having to worry about busting a zipper if you're packed pretty tight.
4) Wais tbelt is a breeze to adjust with only 1 strap on each side
5) Main compartment zips all the way down the back to the base of the pack so you can fully open (and leave open) the main compartment (The BD pack wouldn't unzip all the way making it difficult to pack the main compartment)
6) Nice mini frame (rigid wire?) around the main compartment allows the pack to keep it's shape well

FAQs

Please read our FAQs below for Help. Call 804-556-1006 (or) use Contact Form for further Assistance.

What are your shipping policies and how fast will my order arrive?

North River Outdoors offers free shipping for purchases of $99 and over within the United States (some oversized items may incur charges). We strive to ship in-stock orders within 24-48 hours, often the same day if placed before 5 PM Eastern Time. Standard free shipping typically arrives via UPS or USPS within 3-6 business days. We currently ship to the USA at this time. You can track your order status by logging into "My Account" on our website.

What is your return and exchange policy?

We offer a 60-day return policy for unopened and unused items, for a 100% refund. Items must be returned in the same (or similar) condition in which they were received. Opened, used, or damaged products, or those not following our return policy, may be subject to a 15% restocking fee. We reserve the right to refuse returns in non-sellable condition. Customers are responsible for return shipping costs.

For Returns? Log into view your Order History and select "Return" to start the process. You can also contact our Store via Email or use our Contact Form to initiate a return.

Do you offer any services like knife sharpening or gear repair?

Yes! We offer a range of services at our Virginia store, including knife sharpening, axe sharpening and rehandling, knife/axe cleaning and conditioning, and waxed canvas bag/pack waxing and conditioning. We also provide laser engraving. Drop-off for services is available Monday-Saturday, with a typical turnaround of 1-2 business days.

How can I ensure I'm buying genuine products and not falling for scam websites?

We understand your concern. To ensure you're buying quality, genuine gear from North River Outdoors, always check the URL to confirm it'swww.northriveroutdoors.com. Our website is secure, professional, and features real-time inventory and product reviews. Be wary of "half-off" or "flash deals" on other sites using our logo – these are often scams. We are a reputable USA Outdoor & Knife Store operating since 2012.

Where is your physical store located and what are your hours?

Our physical store, North River Outdoors, is located at 2941 River Road W, Goochland, VA 23063 USA. Our store hours are always kept up-to-date on our website. You can find our contact information, including phone and email, on our "Contact Us" or "Our Store" pages.

Do you offer Classes or Events?

Yes, our Virginia store hosts a variety of hands-on training Classes and Events throughout the year. We invite you to check our website's "Classes & Events" section or our blog for an updated calendar and information on upcoming workshops, like knife forging, carving classes and our popular Axe Throwing Events.

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