In-Stock - Real Time Inventory - Great Customer Service

Customer Reviews

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M
Max
Solid substantial tool

After receiving this tool I was quite pleased with the build quality and sturdiness. This is no lightweight and looks like it should give me many years of service. The pliers jaws while not massive can generate a very usable amount of clamping pressure while the needle nose portion is just the right size for most jobs I may encounter. The full size handles offer a good grip and are easy to manipulate. The replaceable wire cutters are sharp and easily handled some 10 gauge copper wire I found to test them on. The one complaint I have in this department is when applying enough force to turn a nut or crimp a terminal is the loose skin between your thumb and forefinger can get caught between the closed knife blade and the wall of the handle. This is in no way painful and merely kind of gently pinches it with very little pressure but can be annoying. While we're talking about minor cons I should mention the wire stripper, I would not want to rely on this feature if I was doing a lot of electrical work but for an emergency repair it is more than adequate. The screw driver selection leaves a little room for improvement too. There is a decent selection of standard blade drivers but just one phillips on the small side.
The sheath; 3 star at best. Its leather and mounts vertically with the top protruding about an inch and a half above my belt, which means it pokes me in the side. It also has just a snap to hold it closed and doesn't inspire an excess in confidence for securely holding it in place. Do yourself a favor and order the Ka-Bar Polyester Sheath for Mule Folders, Black. This sheath fits like a glove, has both velcro and a snap to secure it, and can be worn vertically or horizontally. Really nice sheath, much better than the one that comes with the tool.
I would have no problem recommending this tool to a friend.

FAQs

Please read our FAQs below for Help. Call 804-556-1006 (or) use Contact Form for further Assistance.

What are your shipping policies and how fast will my order arrive?

North River Outdoors offers free shipping for purchases of $99 and over within the United States (some oversized items may incur charges). We strive to ship in-stock orders within 24-48 hours, often the same day if placed before 5 PM Eastern Time. Standard free shipping typically arrives via UPS or USPS within 3-6 business days. We currently ship to the USA at this time. You can track your order status by logging into "My Account" on our website.

What is your return and exchange policy?

We offer a 60-day return policy for unopened and unused items, for a 100% refund. Items must be returned in the same (or similar) condition in which they were received. Opened, used, or damaged products, or those not following our return policy, may be subject to a 15% restocking fee. We reserve the right to refuse returns in non-sellable condition. Customers are responsible for return shipping costs.

For Returns? Log into view your Order History and select "Return" to start the process. You can also contact our Store via Email or use our Contact Form to initiate a return.

Do you offer any services like knife sharpening or gear repair?

Yes! We offer a range of services at our Virginia store, including knife sharpening, axe sharpening and rehandling, knife/axe cleaning and conditioning, and waxed canvas bag/pack waxing and conditioning. We also provide laser engraving. Drop-off for services is available Monday-Saturday, with a typical turnaround of 1-2 business days.

How can I ensure I'm buying genuine products and not falling for scam websites?

We understand your concern. To ensure you're buying quality, genuine gear from North River Outdoors, always check the URL to confirm it'swww.northriveroutdoors.com. Our website is secure, professional, and features real-time inventory and product reviews. Be wary of "half-off" or "flash deals" on other sites using our logo – these are often scams. We are a reputable USA Outdoor & Knife Store operating since 2012.

Where is your physical store located and what are your hours?

Our physical store, North River Outdoors, is located at 2941 River Road W, Goochland, VA 23063 USA. Our store hours are always kept up-to-date on our website. You can find our contact information, including phone and email, on our "Contact Us" or "Our Store" pages.

Do you offer Classes or Events?

Yes, our Virginia store hosts a variety of hands-on training Classes and Events throughout the year. We invite you to check our website's "Classes & Events" section or our blog for an updated calendar and information on upcoming workshops, like knife forging, carving classes and our popular Axe Throwing Events.

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