Professional Gear - Easy Returns - Excellent Customer Service

Customer Reviews

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C
Caleb
skepticism turned to wonder once I saw it in use

I head into the deep woods alone for days at a time on a regular basis. I am equally at home starting a fire by primitive or modern methods. I CAN start a fire in almost any circumstance. When I first ran across this product my reaction was "That would be nice to have, but not necessary. Blowing or fanning with my hat works just fine." Then I watched a youtube video where a guy used one and saw just how well it worked and had to have one. Long story short, I was right in my initial assessment, but I didn't realize just HOW NICE it was to have one of these. Besides the fact that I don't get smoke/ash in my eyes and don't feel like I'm going to singe my eyebrows this thing just WORKS. Seriously, you almost can't lose a fire as long as you have this. Every time I've shown this to someone the process is exactly the same. First skepticism mixed with poking minor fun at "the outdoorsman who needs a modern gimmick to start a fire" but all I have to do is use it on one fire and the immediate response is "I want one, where can I get it?" I have a fixation with quality gear because I have to rely solely on that and my own intuition in the woods and this is one purchase that I don't regret in the slightest. It goes with me on every trip.

FAQs

Please read our FAQs below for Help. Call 804-556-1006 (or) use Contact Form for further Assistance.

What are your shipping policies and how fast will my order arrive?

North River Outdoors offers free shipping for purchases of $99 and over within the United States (some oversized items may incur charges). We strive to ship in-stock orders within 24-48 hours, often the same day if placed before 5 PM Eastern Time. Standard free shipping typically arrives via UPS or USPS within 3-6 business days. We currently ship to the USA at this time. You can track your order status by logging into "My Account" on our website.

What is your return and exchange policy?

We offer a 60-day return policy for unopened and unused items, for a 100% refund. Items must be returned in the same (or similar) condition in which they were received. Opened, used, or damaged products, or those not following our return policy, may be subject to a 15% restocking fee. We reserve the right to refuse returns in non-sellable condition. Customers are responsible for return shipping costs.

For Returns? Log into view your Order History and select "Return" to start the process. You can also contact our Store via Email or use our Contact Form to initiate a return.

Do you offer any services like knife sharpening or gear repair?

Yes! We offer a range of services at our Virginia store, including knife sharpening, axe sharpening and rehandling, knife/axe cleaning and conditioning, and waxed canvas bag/pack waxing and conditioning. We also provide laser engraving. Drop-off for services is available Monday-Saturday, with a typical turnaround of 1-2 business days.

How can I ensure I'm buying genuine products and not falling for scam websites?

We understand your concern. To ensure you're buying quality, genuine gear from North River Outdoors, always check the URL to confirm it'swww.northriveroutdoors.com. Our website is secure, professional, and features real-time inventory and product reviews. Be wary of "half-off" or "flash deals" on other sites using our logo – these are often scams. We are a reputable USA Outdoor & Knife Store operating since 2012.

Where is your physical store located and what are your hours?

Our physical store, North River Outdoors, is located at 2941 River Road W, Goochland, VA 23063 USA. Our store hours are always kept up-to-date on our website. You can find our contact information, including phone and email, on our "Contact Us" or "Our Store" pages.

Do you offer Classes or Events?

Yes, our Virginia store hosts a variety of hands-on training Classes and Events throughout the year. We invite you to check our website's "Classes & Events" section or our blog for an updated calendar and information on upcoming workshops, like knife forging, carving classes and our popular Axe Throwing Events.

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